POTBELLY

Wednesday, March 12, 2025

Overview

POTBELLY in Midtown South Flatiron Union Square underwent a NYC health inspection on March 12, 2025. The inspection found 8 violations, including 8 critical.

Address
22 EAST 17 STREET
Manhattan, NY 10003
Cuisine
Sandwiches
Inspection Type
Administrative Miscellaneous / Second Compliance Inspection
Violations
8 total
⚠ 8 critical
Facility History
11 inspections
2 failures

Violations Cited

⚠ CRITICAL 20-08

Failure to post or conspicuously post healthy eating information Hot TCS food item not held at or above 140 °F. Filth flies or food/refuse/sewage associated with (FRSA) flies or other nuisance pests in establishment’s food and/or non-food areas. FRSA flies include house flies, blow flies, bottle flies, flesh flies, drain flies, Phorid flies and fruit flies. Food allergy information poster not conspicuously posted where food is being prepared or processed by food workers. Properly scaled and cali

Failure to post or conspicuously post healthy eating information

⚠️ Why This Matters

HEALTH HAZARD: This critical violation creates immediate risk of foodborne illness. Studies link Failure to post or conspicuously post he to bacterial contamination and outbreak events. Must be corrected immediately to protect public health.

📋 Code Requirements

Follow NYC Health Code Article 81 requirements. Implement corrective action immediately. Document all corrections. Train staff on proper procedures. Schedule follow-up inspection if critical.

⚠ CRITICAL 06D

Food Contact Surfaces Not Properly Sanitized

Food contact surface not properly washed, rinsed and sanitized after each use and following any activity when contamination may have occurred.

⚠️ Why This Matters

BACTERIAL BUILDUP: Unsanitized surfaces harbor millions of bacteria within hours. Cross-contamination affects all food prepared on surface. Major cause of multi-victim outbreaks. Cutting boards can contain 200x more bacteria than toilet seats.

📋 Code Requirements

Clean and sanitize ALL food contact surfaces: After each use, Between different food types, Every 4 hours in continuous use, When contaminated. Use proper concentration sanitizer (50-100ppm chlorine, 200-400ppm quat). Air dry. Test sanitizer every 2 hours.

CDC Risk Factor: Contaminated Equipment - CDC Risk Factor #5
NYC Health Code Article 81, Section 81.21
⚠ CRITICAL 08C

Pesticide not properly used or stored

Pesticide not properly labeled or used by unlicensed individual. Pesticide, other toxic chemical improperly used/stored. Unprotected, unlocked bait station used.

⚠️ Why This Matters

Improper pesticide use causes chemical contamination and acute poisoning

📋 Code Requirements

Licensed applicator only; follow label directions; store away from food; use approved chemicals

CDC Risk Factor: Contaminated Equipment/Protection from Contamination
NYC Health Code Article 81, Section 81.31
⚠ CRITICAL 20-04

NYC Health Code Violation 20-04

“Choking first aid” poster not posted. “Alcohol and Pregnancy” warning sign not posted. Resuscitation equipment: exhaled air resuscitation masks (adult & pediatric), latex gloves, sign not posted.

⚠️ Why This Matters

HEALTH HAZARD: This critical violation creates immediate risk of foodborne illness. Studies link NYC Health Code Violation 20-04 to bacterial contamination and outbreak events. Must be corrected immediately to protect public health.

📋 Code Requirements

Follow NYC Health Code Article 81 requirements. Implement corrective action immediately. Document all corrections. Train staff on proper procedures. Schedule follow-up inspection if critical.

⚠ CRITICAL 09C

Food contact surface improperly constructed

Design, construction, materials used or maintenance of food contact surface improper. Surface not easily cleanable, sanitized and maintained.

⚠️ Why This Matters

Improper surfaces harbor bacteria in cracks and cannot be properly sanitized

📋 Code Requirements

Use stainless steel, approved plastics; no wood except cutting boards; smooth, intact surfaces

CDC Risk Factor: Contaminated Equipment/Protection from Contamination
NYC Health Code Article 81, Section 81.21
⚠ CRITICAL 06E

NYC Health Code Violation 06E

Sanitized equipment or utensil, including in-use food dispensing utensil, improperly used or stored.

⚠️ Why This Matters

HEALTH HAZARD: This critical violation creates immediate risk of foodborne illness. Studies link NYC Health Code Violation 06E to bacterial contamination and outbreak events. Must be corrected immediately to protect public health.

📋 Code Requirements

Follow NYC Health Code Article 81 requirements. Implement corrective action immediately. Document all corrections. Train staff on proper procedures. Schedule follow-up inspection if critical.

⚠ CRITICAL 09E

NYC Health Code Violation 09E

Wash hands sign not posted near or above hand washing sink.

⚠️ Why This Matters

HEALTH HAZARD: This critical violation creates immediate risk of foodborne illness. Studies link NYC Health Code Violation 09E to bacterial contamination and outbreak events. Must be corrected immediately to protect public health.

📋 Code Requirements

Follow NYC Health Code Article 81 requirements. Implement corrective action immediately. Document all corrections. Train staff on proper procedures. Schedule follow-up inspection if critical.

⚠ CRITICAL 10F

Non-food Contact Surfaces Not Clean

Non-food contact surface or equipment made of unacceptable material, not kept clean, or not properly sealed, raised, spaced or movable to allow accessibility for cleaning on all sides, above and underneath the unit.

⚠️ Why This Matters

INDIRECT CONTAMINATION: Dirty non-food surfaces harbor pests and bacteria. Employees touch these surfaces then food. Accumulation attracts roaches and rodents. Creates reservoir of contamination that spreads throughout facility.

📋 Code Requirements

Clean all non-food surfaces regularly: Walls, ceilings, floors daily in food areas, Equipment exteriors, Storage shelves, Light fixtures monthly. Seal cracks. Repair damaged surfaces. Maintain cleaning schedule. Assign responsibilities.

CDC Risk Factor: Environmental Contamination
NYC Health Code Article 81, Section 81.23
Inspector's Action:

Violations were cited in the following area(s).

View Facility Profile →

POTBELLY — Inspection Questions

Did POTBELLY pass their NYC health inspection on March 12, 2025?
POTBELLY underwent inspection on March 12, 2025. The inspection found 8 violation(s).
What critical violations did POTBELLY have?
POTBELLY had 8 critical violation(s) during their inspection. Critical violations directly contribute to foodborne illness and must be corrected immediately. These include issues with temperature control, hand washing, cross-contamination, and pest infestations.
What does violation code 20-08 mean in NYC restaurant inspections?
NYC violation 20-08 (Failure to post or conspicuously post healthy eating information Hot TCS food item not held at or above 140 °F. Filth flies or food/refuse/sewage associated with (FRSA) flies or other nuisance pests in establishment’s food and/or non-food areas. FRSA flies include house flies, blow flies, bottle flies, flesh flies, drain flies, Phorid flies and fruit flies. Food allergy information poster not conspicuously posted where food is being prepared or processed by food workers. Properly scaled and cali) is a critical violation. Failure to post or conspicuously post healthy eating information Hot TCS food item not held at or above 140 °F. Filth flies or food/refuse/sewage associated with (FRSA) flies or other nuisance pests in establishment’s food and/or non-food areas. FRSA flies include house flies, blow flies, bottle flies, flesh flies, drain flies, Phorid flies and fruit flies. Food allergy information poster not conspicuously posted where food is being prepared or processed by food workers. Properly scaled and calibrated thermometer or thermocouple not provided or not readily accessible in food preparation and hot/cold holding areas to measure temperatures of TCS foods during cooking, cooling, reheating, and holding. Failure to maintain a sufficient supply of single-use, non-compostable plastic straws. “Choking first aid” poster not posted. “Alcohol and Pregnancy” warning sign not posted. Resuscitation equipment: exhaled air resuscitation masks (adult & pediatric), latex gloves, sign not posted. Non-food contact surface or equipment made of unacceptable material, not kept clean, or not properly sealed, raised, spaced or movable to allow accessibility for cleaning on all sides, above and underneath the unit. Cold TCS food item held above 41 °F; smoked or processed fish held above 38 °F; intact raw eggs held above 45 °F; or reduced oxygen packaged (ROP) TCS foods held above required temperatures except during active necessary preparation. Establishment is not free of harborage or conditions conducive to rodents, insects or other pests. HEALTH HAZARD: This critical violation creates immediate risk of foodborne illness. Studies link Failure to post or conspicuously post he to bacterial contamination and outbreak events. Must be corrected immediately to protect public health.
What does violation code 06D mean in NYC restaurant inspections?
NYC violation 06D (Food Contact Surfaces Not Properly Sanitized) is a critical violation. Food contact surfaces not washed, rinsed, and sanitized after each use and following contamination. BACTERIAL BUILDUP: Unsanitized surfaces harbor millions of bacteria within hours. Cross-contamination affects all food prepared on surface. Major cause of multi-victim outbreaks. Cutting boards can contain 200x more bacteria than toilet seats.
What does violation code 08C mean in NYC restaurant inspections?
NYC violation 08C (Pesticide not properly used or stored) is a major violation. Pesticides must be properly labeled, stored, and used according to regulations Improper pesticide use causes chemical contamination and acute poisoning
What does violation code 20-04 mean in NYC restaurant inspections?
NYC violation 20-04 (NYC Health Code Violation 20-04) is a critical violation. Violation of NYC Health Code requirements HEALTH HAZARD: This critical violation creates immediate risk of foodborne illness. Studies link NYC Health Code Violation 20-04 to bacterial contamination and outbreak events. Must be corrected immediately to protect public health.
What does violation code 09C mean in NYC restaurant inspections?
NYC violation 09C (Food contact surface improperly constructed) is a major violation. Food contact surfaces must be smooth, non-porous, and easily cleanable Improper surfaces harbor bacteria in cracks and cannot be properly sanitized
What does violation code 06E mean in NYC restaurant inspections?
NYC violation 06E (NYC Health Code Violation 06E) is a critical violation. Violation of NYC Health Code requirements HEALTH HAZARD: This critical violation creates immediate risk of foodborne illness. Studies link NYC Health Code Violation 06E to bacterial contamination and outbreak events. Must be corrected immediately to protect public health.
What does violation code 09E mean in NYC restaurant inspections?
NYC violation 09E (NYC Health Code Violation 09E) is a critical violation. Violation of NYC Health Code requirements HEALTH HAZARD: This critical violation creates immediate risk of foodborne illness. Studies link NYC Health Code Violation 09E to bacterial contamination and outbreak events. Must be corrected immediately to protect public health.
What does violation code 10F mean in NYC restaurant inspections?
NYC violation 10F (Non-food Contact Surfaces Not Clean) is a minor violation. Non-food contact surfaces or equipment not kept clean, not properly sealed, or not properly maintained. INDIRECT CONTAMINATION: Dirty non-food surfaces harbor pests and bacteria. Employees touch these surfaces then food. Accumulation attracts roaches and rodents. Creates reservoir of contamination that spreads throughout facility.