Manhattan, NY — Shiseido, the American restaurant located at 390 Madison Avenue, received a Grade B following a health inspection conducted March 11, 2026. Inspectors recorded a score of 21, placing the restaurant near the upper boundary of the B range and just seven points from the Grade C threshold. Inspection data was released by the New York City Department of Health and Mental Hygiene (DOHMH) on March 13, 2026.

What Inspectors Found

The inspection identified four violations in total — two critical and two non-critical. Both critical violations were cited under Code 06D, which addresses food contact surfaces that were not properly washed, rinsed, and sanitized after each use or following any activity during which contamination may have occurred. Under NYC Health Code Article 81 and the FDA Food Code, food contact surfaces — including cutting boards, utensils, and prep equipment — must be cleaned and sanitized at defined intervals to prevent cross-contamination and the potential transfer of pathogens to food.

The two non-critical violations were cited under Code 10F, covering non-food contact surfaces or equipment made of unacceptable material, not kept clean, or not properly sealed, raised, or spaced to allow accessibility for cleaning. A separate non-critical violation was noted under Code 19-07 for failure to maintain a sufficient supply of single-use, non-compostable plastic straws, as required under applicable NYC regulations.

Food Safety Context

Critical violations carry greater weight in NYC's inspection scoring system because they are directly associated with conditions that can contribute to foodborne illness. The dual citation of Code 06D is notable — repeated documentation of the same violation category within a single inspection indicates the condition was identified in more than one area or instance during the visit. NYC Health Code Article 81 outlines the legal obligations of food service establishments to maintain sanitary equipment and practices. The FDA Food Code, which informs many of these standards, specifies minimum sanitization requirements for food contact surfaces.

A score of 21 sits at the higher end of the Grade B range. While the restaurant was not closed and remained in operation, the score reflects a meaningful accumulation of violations relative to the establishment's recent inspection history.

Inspection History

Shiseido's prior inspection record shows consistent Grade A performance over the past several years:

  • 2024-11-04: Score 5 (Grade A)
  • 2023-06-28: Score 7 (Grade A)
  • 2022-06-10: Score 6 (Grade A)

The jump from a score of 5 in November 2024 to a score of 21 in March 2026 represents a significant change from the restaurant's established baseline.

Understanding NYC Restaurant Grades

NYC restaurant grades are determined by the score assigned during an unannounced DOHMH inspection:

  • Grade A: Score of 0–13 points
  • Grade B: Score of 14–27 points
  • Grade C: Score of 28 or more points

Lower scores indicate fewer or less severe violations. Restaurants that receive a Grade B or C on an initial inspection are typically re-inspected within 30 to 45 days, at which point they may post the grade from whichever inspection yielded a better score, or contest the results through an administrative tribunal.

Current and historical inspection records for all NYC restaurants are available through the DOHMH Restaurant Inspection Results database at nyc.gov.

More About This Restaurant

View the full inspection history for Shiseido including all past inspections, violations, and grade changes.